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infrastructure Systems Management
Solution Case Study |
Web solutions expertise helps Nortel Networks improve effiency and
quality of Infrastructure support services.
The
Client:
Established
more than a century ago, Nortel Networks has participated in major
developments in the evolution of communications networks technology
worldwide. Leading change has always been Nortel Networks competitive
strength. They have transformed and reinvented themselves countless
times, changing from a pioneering telephone manufacturer supplying
primarily the Canadian market to one of the world's largest global
providers of high-performance, intelligent, value-added Internet and
advanced "carrier grade" data networks that provide the
quality, scalability and reliability to serve as a new foundation
for global communications.
The
Challenge:
Establishing
a web presence that accomplishes the following goals
-
Centralize
access to information regarding Unix systems
-
provide
tools to assist administrators
-
allow
for improved quality of support services
-
offer
customers a sense of conformity to standards especially security
standards through education/knowledge systems
The site
must scale to manage the growing departments with individual specific
needs. Access to private information must be secured.
The
Solution:
The result
was a simple but well designed internal portal solution implementing
key technologies to provide context sensitive searches, links to key
Nortel organizations, content based on the latest information on the
vast inventory of Unix hardware and software installations from every
conceivable Unix vendor to the telecommunications market.
HP 9000,
K-class. Netscape Web server, SUN Microsystems Ultra 10, Pervasive
SQL, Pervasive Tango 4.
The
Benefits:
-
Over
200 Unix workstations and Server installations distributed across
multiple building sites within the corporate headquarter campus
located in Brampton were collected into an online database
-
With
an integrated series of CGI applications a number of manual processes
were automated. For instance inventory audits were automated. As
a result improving asset management
-
Zero
learning curve for admins across the organization to cross support
new development groups working on enterprise java applications
-
Effective
maintenance coordintation with web development groups working on
java projects
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